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FAQ’s

How do I contact mynewform?

If you have any questions regarding your order or our program, please call our office 1-888-500-FORM (3676)
or 801-465-5600, or email us at info@mynewform.com.

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What do I do with my cooler?

When we deliver your next order, we will pick up the previous week’s cooler box. Please have the box sitting outside to avoid any deposit charges (local orders only). Shipping containers may be disposed of.

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What If I want to cancel or change my order?

If you have any changes to your standing order, please notify us at least two days prior to your next scheduled shipping date, not your delivery or arrival date. If your meals arrive on Wednesday then we have to receive notice by no later than noon the previous Friday which is two business days before your meals are shipped on Tuesday for Wednesday delivery. If your meals arrive on Thursday then you need to cancel by noon on Monday which is two days before your meals are shipped on Wednesday for Thursday delivery. If your meals arrive on Friday then you need to cancel by noon on Tuesday. All changes or cancellations require a two-day notice.

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What will I receive?

You’ll receive 21 healthy and delicious meals, plus a daily fruit and snack. Every meal is carefully calorie controlled and nutritionally balanced for your convenience.

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How are the mynewform meals designed?

The mynewform meals are designed using the time tested, USDA recommended food pyramid guidelines. This gives you the correct nutritional balance.

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Does mynewform offer a high protein diet plan?

mynewform does not offer a high protein meal plan. This is not recommended by most physicians, as it does not provide your body the correct balance of nutrients that it needs.

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Do I have to sign a contract?

We do not require you sign any contract. You may use us for as long as you like: either one week or longer. You’re in control.

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Is there a discount if more than one member of my family wants to order meals?

If more than one person in the same household is interested in receiving the meal plan, the first order is at regular price and the additional meals are discounted $10 each week. This is only valid with members of the same family living within the same household.

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When do you deliver?

When you contact your local center they will be able to give you an approximate delivery time. However most mynewform deliveries are done throughout Tuesday, Wednesday, and Thursday depending on your location. Click here for delivery locations and schedules.

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How do I pay if I am not home when the food arrives?

You may pay here on our website, pay by credit card over the telephone, or mail in a check to:

mynewform
5 N Main Street
Payson, UT 84651

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Will the food keep until I get home?

Yes, it will be fine for quite some time. The food will be left at your door by the driver.

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How much does it cost?

The cost depends on the calorie count.

  • 1000 - Calorie Meal Plan = $16 a day
  • 1200 - Calorie Meal Plan = $18 a day
  • 1600 - Calorie Meal Plan = $20 a day

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How much weight will I lose?

Approximately 1-2 pounds per week, however it depends on your metabolic rate. Some people lose weight a little faster than that, especially at the start of their weight loss program.

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Can I buy dinners only?

mynewform recommends that you follow the complete meal plan in order to get the best results. However, if you’re interested in dinners only, a 7-day package is available for $63.

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Am I allowed to trade meals between days?

Meals may be switched from one day to the next. This is not recommended because the daily caloric intake will vary, but the week’s caloric intake should remain balanced.

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What should I drink with this diet?

  • 6 glasses or more of water each day
  • 1 eight ounce glass of fat-free milk daily for 1000 calorie meals
  • 2 eight ounce glasses of fat-free milk daily for 1200 and 1600 calorie meals

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Should I take supplements?

mynewform recommends consulting your doctor or dietitian before taking any supplements.

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What if I'm invited out for dinner?

Go, and don't feel guilty! Just order carefully - salad with dressing on the side, baked potato without butter, broiled fish or chicken, one serving of bread/margarine and fresh fruit for desert. Drink water, or sugar free drinks. Try to limit the number of times you eat out as to not throw off you meal plan. Freeze you’re mynewform dinner or give it to a friend.

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Why should I order 21 meals per week?

(21 meals-7 breakfasts, 7 lunches and 7 dinners). If you’re interested in weight loss or healthy eating, let us do it all for you! You will feel less frustrated and have better results-no planning, no shopping (temptation), no measuring, and no preparation.

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How often should I weigh myself?

Weigh yourself only once a week, preferably on the same day of the week. We recommend being weighed on the same scale every time. Weighing more frequently than once a week will not give an accurate picture of weight loss, and this may be discouraging.

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Which calorie plan shall I choose, the 1000, 1200 or 1600 calories per day?

(Average per day using the complete five week menu cycle, including recommended fat-free milk). The choice is yours. If you need professional advice, mynewform suggests that you consult with your physician, registered dietitian or other degreed nutritional consultant. On the website under the Resources tab, and Meal Plan Calculator, you can input your personal information and calculate a plan using guidelines recommended by the American Heart Association.

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If I lose weight on mynewform, will I keep it off?

The fact remains - if you eat or drink more calories than you use, you’ll gain weight. If you have been on mynewform in the past and gained some weight back, we will welcome you back.

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I don’t want to lose weight. Can I still be on mynewform?

Yes. However, if you take in fewer calories than you expend (work, exercise, etc.), then you will lose weight. You may need to add calories in order not to lose weight. When necessary to add calories, keep choices healthy.

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Do diet programs work?

Approximately 8 million Americans a year enroll in some kind of structured weight-loss program involving liquid diets, special diet regimens, or medical or other supervision. In 1991, about 8,500 commercial diet centers were in operation across the country, many of them owned by a half-dozen or so well-known national companies.

Before you join such a program, you should know that according to published studies relatively few participants succeed in keeping off weight long-term. Recently, the FTC brought action against several companies challenging weight-loss and weight-maintenance claims. Unfortunately, some other companies continue to make overblown claims.

The FTC stopped one company from claiming its diet program caused rapid weight loss through the use of tablets that would "burn fat" and a protein drink mix that would adjust metabolism. The FTC also took action against three major programs using doctor-supervised, very low-calorie liquid diets, and they agreed to stop making claims unless they could back them up with hard data.

Before you sign up with a diet program, you might ask these questions:

  • What are the health risks?
  • What data can you show me that proves your program actually works?
  • Do customers keep off the weight after they leave the diet program?
  • What are the costs for membership, weekly fees, food, supplements, maintenance, and counseling? What’s the payment schedule? Are any costs covered under health insurance? Do you give refunds if I drop out?
  • Do you have a maintenance program? Is it part of the package or does it cost extra?
  • What kind of professional supervision is provided? What are the credentials of these professionals?
  • What are the program’s requirements? Are there special menus or foods, counseling visits, or exercise plans

Source: Excerpted from FDA/FTC/NAAG Brochure 1992: The Facts about Weight Loss Products and Programs

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What are some of the questionable weight loss products?

Some dieters peg their hopes on pills and capsules that promise to "burn," "block," "flush," or otherwise eliminate fat from the system. But science has yet to come up with a low-risk "magic bullet" for weight loss. Some pills may help control the appetite, but they can have serious side effects. (Amphetamines, for instance, are highly addictive and can have an adverse impact on the heart and central nervous system.) Other pills are utterly worthless.

The Federal Trade Commission (FTC) and a number of state Attorney General have successfully brought cases against marketers of pills claiming to absorb or burn fat. The Food and Drug Administration (FDA) has banned 111 ingredients once found in over-the-counter diet products. None of these substances, which include alcohol, caffeine, dextrose, and guar gum, have proved effective in weight-loss or appetite suppression.

Beware of the following products that are touted as weight-loss wonders:

Diet patches, which are worn on the skin, have not been proven to be safe or effective. The FDA has seized millions of these products from manufacturers and promoters.

"Fat blockers" purport to physically absorb fat and mechanically interfere with the fat a person eats.

"Starch blockers" promise to block or impede starch digestion. Not only is the claim unproven, but also users have complained of nausea, vomiting, diarrhea, and stomach pains.

"Magnet" diet pills allegedly "flush fat out of the body." The FTC has brought legal action against several marketers of these pills.

Glucomannan is advertised as the "Weight Loss Secret That’s Been in the Orient for Over 500 Years." There is little evidence supporting this plant root’s effectiveness as a weight-loss product.

Some bulk producers or fillers, such as fiber-based products, may absorb liquid and swell in the stomach, thereby reducing hunger. Some fillers, such as guar gum, can even prove harmful, causing obstructions in the intestines, stomach, or esophagus. The FDA has taken legal action against several promoters containing guar gum.

Spirulina, a species of blue-green algae, has not been proven effective for losing weight.

Phony weight-loss devices range from those that are simply ineffective to those that are truly dangerous to your health. At minimum, they are a waste of your hard-earned money. Some of the fraudulent gadgets that have been marketed to hopeful dieters over the years include:

Electrical muscle stimulators have legitimate use in physical therapy treatment. But the FDA has taken a number of them off the market because they were promoted for weight loss and body toning. When used incorrectly, muscle stimulators can be dangerous, causing electrical shocks and burns.

"Appetite suppressing eyeglasses" are common eyeglasses with colored lenses that claim to project an image to the retina, which dampens the desire to eat. There is no evidence these work.

"Magic weight-loss earrings" and devices custom-fitted to the purchaser’s ear that purport to stimulate acupuncture points controlling hunger have not been proven effective.

Source: Excerpted from FDA/FTC/NAAG Brochure 1992: The Facts about Weight Loss Products and Programs

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What are some clues to weight loss fraud?

It is important for consumers to be wary of claims that sound too good to be true. When it comes to weight-loss schemes, consumers should be particularly skeptical of claims containing words and phrases like:

effortless, guaranteed, miraculous, magical, breakthrough, new, discovery, mysterious, exotic, secret, exclusive

Source: Excerpted from FDA/FTC/NAAG Brochure 1992: The Facts about Weight Loss Products and Programs

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What are sensible weight maintenance tips?

Losing weight may not be effortless, but it doesn’t have to be complicated. To achieve long-term results, it’s best to avoid quick-fix schemes and complex regimens. Focus instead on making modest changes to your life’s daily routine. A balanced, healthy diet and sensible, regular exercise are the keys to maintaining your ideal weight. Although nutrition science is constantly evolving, here are some generally accepted guidelines for losing weight:

  • Consult with your doctor, a dietician, or other qualified health professional to determine your ideal healthy body weight.
  • Eat smaller portions and choose from a variety of foods.
  • Load up on foods naturally high in fiber: Fruits, vegetables, legumes, and whole grains.
  • Limit portions of foods high in fat: dairy products like cheese, butter, and whole milk; red meat; cakes and pastries.
  • Exercise at least three times a week.

Source: Excerpted from FDA/FTC/NAAG Brochure 1992: The Facts about Weight Loss Products and Programs

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Why should older people be concerned about nutrition?

Nutrition remains important throughout life. Earlier poor eating habits can influence many chronic diseases that develop late in life, such as osteoporosis. Insufficient exercise and calcium intake, especially during adolescence and early adulthood, can significantly increase the risk of osteoporosis, a disease that causes bones to become brittle and crack or break.

But good nutrition in the later years still can help lessen the effects of diseases prevalent among older Americans or improve the quality of life in people who have such diseases. They include osteoporosis, obesity, high blood pressure, heart disease, certain cancers, gastrointestinal problems, and chronic under nutrition.

Studies show that a good diet in later years helps both in reducing the risk of these diseases and in managing the diseases’ signs and symptoms. This contributes to a higher quality of life, enabling older people to maintain their independence by continuing to perform basic daily activities, such as bathing, dressing and eating.

Poor nutrition, on the other hand, can prolong recovery from illnesses, increase the costs and incidence of institutionalization, and lead to a poorer quality of life.

Source: Excerpted from FDA Consumer, March 1996: Growing Older, Eating Better

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What are the facts about weight loss?

Being obese can have serious health consequences. These include an increased risk of heart disease, stroke, high blood pressure, diabetes, gallstones, and some forms of cancer. Losing weight can help reduce these risks. Here are some general points to keep in mind:

  • Any claims that you can lose weight effortlessly are false. The only proven way to lose weight is either to reduce the number of calories you eat or to increase the number of calories you burn off through exercise. Most experts recommend a combination of both.
  • Very low-calorie diets are not without risk and should be pursued only under medical supervision. Unsupervised very low-calorie diets can deprive you of important nutrients and are potentially dangerous.
  • Fad diets rarely have any permanent effect. Sudden and radical changes in your eating patterns are difficult to sustain over time. In addition, so-called "crash" diets often send dieters into a cycle of quick weight loss, followed by a "rebound" weight gain once normal eating resumes, and even more difficulty reducing when the next diet is attempted.
  • To lose weight safely and keep it off requires long-term changes in daily eating and exercise habits.

Source: Excerpted from FDA/FTC/NAAG Brochure 1992: The Facts about Weight Loss Products and Programs

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